Privacy Policy

1. Introduction

SeamlessFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and platform (collectively, our "Services").

2. Contact Information

3. Information We Collect

Personal Information:

  • Account Information: Name, contact information, organization affiliation, and authentication credentials.
  • Professional Details (optional): Your role, title, and organization information.

Project Data:

  • Geospatial Data: Geographic coordinates, geometric shapes, and map annotations you draw and save.
  • Traffic Solutions: Traffic management solutions and measure configurations you select and apply to projects.
  • Project Data: Infrastructure project details, timelines, budgets, and traffic impact analyses you create.
  • File Uploads: Documents, (Geo)JSON files, and other project-related materials you upload.

Technical Information:

  • Device information (browser type, operating system)
  • IP address and location data
  • Session information and preferences

4. How We Use Your Information

  • To Provide Our Service: Enable platform access, project management, and collaborative features.
  • To Process and Analyze Data: Traffic impact analyses and data-driven insights for infrastructure projects.
  • To Enable Collaboration: Facilitate information sharing among project stakeholders and team members within your organization.
  • To Provide Mapping Services: Display geospatial data, create visualizations, and enable interactive mapping features.
  • For Platform Improvement: Enhance our algorithms, analytical capabilities, and user experience.
  • For Communication: Keep you informed about your projects, platform updates, and our services.
  • For Security and Compliance: Protect the platform, prevent unauthorized access, and comply with legal obligations.

5. How We Share Your Information

Within Your Organization:

Project data may be shared with authorized users within your organization or government agency as configured by your account administrators.

With Service Providers:

We may share information with trusted third-party services including:

  • Cloud hosting and data storage (Supabase)
  • Mapping services (Mapbox)
  • Analytics and performance monitoring (Vercel)

Other Sharing:

  • Legal Compliance: When required by law or to protect rights, property, or safety.
  • Aggregated Data: Anonymized, aggregated data for research purposes to improve traffic management methodologies.
  • With Your Consent: Any other sharing explicitly authorized by you.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • SOC 2 Type 2 compliant infrastructure
  • Regular security assessments and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Support ongoing infrastructure projects and analyses

Project data may be retained for extended periods as it may be relevant for long-term infrastructure planning and historical analysis.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request limitation of processing of your data
  • Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and login status
  • Remember your preferences and settings
  • Provide personalized content and features

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR requirements for EU users.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy and updating the effective date. Your continued use of SeamlessFlow constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at info@seamlessflow.org.